Our service

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ERP Pro Managed Services Support plans offer you a piece of mind as your Netsuite “go-to” provider. We optimize, solutionize, strategize, customize, synchronize, secure-it-ize and automat-ize the areas of your system that help you meet your goals according to your scope; making your Netsuite life more efficient day-to-day.

An Extension of Your Team

Leveraging industry best practice with solutions that work. Here’s some of the day-to-day task you can expect when you’re a client.

In a Nutshell…….

We handle the heavy lifting so you don’t have to.  Seamless onboarding made easy.

  • Easy ticket submission and support availability

  • Assist with user administration (create/delete/suspend),  update/modify Roles, troubleshoot workflow and script issues. 

  • We proactively manage and test Netsuite releases before they impact your customized environment. We also will review script logs and optimize performance

  • We’re your FAQ, advisory and How-To providers
  • Document & manage your docu-library based on add/move/changes made within the environment

  • Our service plans are flexible offering quarterly, semi-annual and annual contracts.

  • We streamline our delivery of support with 24/7 access to our customer project portal to submit cases

  • You like quick responses? So do we. Our SLA response timings ensure you get a immediate attention to your cases within < 1 hour of submission.

     

     

     

Ready To Start?

Our mission is to make every customer a client by offering competitively-priced, full-customizable products and services, providing only the most experienced consultants, and delivering the highest level of service.